In our support center you will find all the necessary information you will need to work with S.R. Sloan. We work hard to make it easy for you to do business with us by providing online forms to receive quotes on trusses, custom stairs and engineered wood products. To get started, just click on our credit application, fill it out and email it to us along with your tax exemption form. Have questions…we’d be happy to answer them for you, but first take a look at the frequently asked questions (FAQs) below to see if we have provided the answer you are looking for.
At S.R. Sloan we offer two options for you, direct delivery to your jobsite for trusses, wall panels, and EWP but stairs will be delivered to the lumberyard where the order was placed. You may also pickup your product at one of our manufacturing facilities. However, please note that we do not charge for delivery so there will not be a price reduction if you choose to pick up your order.
No, we do not sell to the end user here at S.R. Sloan. In order to purchase our products, please visit the lumberyard of your choice and ask for S.R. Sloan products at the contractor desk. If you are unsure of which lumberyard to purchase our products from, please give us a call at 1-800-366-7562 and we will be happy to direct you to one.
With a few exceptions, most of our deliveries are made Monday-Friday; however if we know in advance, we can usually make an exception for a Saturday delivery. S.R. Sloan does not deliver on Sundays.
Due to strict lead times for all of our manufacturing, unfortunately it is not a possibility. We already attempt to make every effort to accommodate your scheduling requirements at no charge out of the respect and courtesy for the rest of our valued customers.
We own our own fleet of single or multi-axle tractors with pole, roll off, or flatbed trailers. Some of our tractor-trailers are equipped with a crane so we are able to move or boom your product off of our trailers to the ground, but we do not set the product with our cranes. Please be aware that trusses are often the largest product being delivered to your jobsite and may require a large truck-trailer combination to properly and safely put your trusses on site. We do our best to accommodate various jobsites.
The lead-time for delivery depends on a number of variables such as what season we are in, how big the order is, or if it is a special order. If we know in advance we will work our best to accommodate when you need your order.
The only purpose for our crane truck is to move the trusses from our trailer to the ground, it is not intended to set trusses. If you have a crane scheduled to set your trusses, please let us know so we can try to schedule your trusses to be delivered on the day of or day before your crane is on-site. We will do our best to accommodate this request for you.
Can I pick up my order at your plant or does it need to be delivered?
Can I buy directly from you?
Do you deliver on weekends?
If I pay extra can you put a rush on my order?
What type of truck delivers your trusses and wall panels?
What is the lead-time for delivery of your trusses and wall panels?
What is the capacity of your crane truck?
Trusses: 2 Weeks!
Stairs: 2-1/2 Weeks!
Wall Panels: 6 Weeks!
Lead times may vary for different locations
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