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FAQ’S

Can I pick up my order at your plant or does it need to be delivered?

At S.R. Sloan, we offer two options for you. We direct deliver to your job site for trusses, wall panels, and EWP. Please note that all stairs will be delivered to the lumberyard where the order was placed. You may also pick up your product at one of our manufacturing facilities. Please note that we do not charge for delivery so there will not be a price reduction if you choose to pick up your order.

Can I buy directly from you?

No, we do not sell to the end user here at S.R. Sloan. In order to purchase our products, please visit the lumberyard of your choice and ask for S.R. Sloan products at the contractor desk. If you are unsure of which lumberyard to purchase our products from, please give us a call at 1-800-366-7562 and we will be happy to direct you to one.

Do you deliver on weekends?

Due to strict lead times for all of our manufacturing, unfortunately, we do not deliver on weekends unless absolutely necessary. We make every effort to accommodate your scheduling requirements, at no charge, out of the respect and courtesy for the rest of our valued customers.

If I pay extra, can you put a rush on my order?

Due to strict lead times for all of our manufacturing, unfortunately, it is not a possibility. We already attempt to make every effort to accommodate your scheduling requirements at no charge out of the respect and courtesy for the rest of our valued customers.

What type of truck delivers your trusses and wall panels?

We own our own fleet of single or multi-axle tractors with pole, roll-off, and flatbed trailers. Some of our tractor-trailers are equipped with a crane so we are able to move or boom your product off of our trailers to the ground. Kindly note that we do not set the product with our cranes. Please be aware that trusses are often the largest product being delivered to your job site and may require a large truck-trailer combination to put your trusses on-site properly and safely. If your job site requires special accommodations, please let us know; we do our best to meet the needs of various job sites.

What is the lead-time for delivery of your trusses and wall panels?

Lead times can be found at the bottom of our website.

What is the capacity of your crane truck?

The only purpose for our crane truck is to move the trusses from our trailer to the ground, it is not intended to set trusses. If you have a crane scheduled to set your trusses, please let us know so we can try to schedule your trusses to be delivered on the day of, or the day before your crane is on-site. We will do our best to accommodate this request for you.

CURRENT LEAD TIMES

Trusses: 6 Weeks

CURRENT LEAD TIMES

Stairs: 2 Weeks

CURRENT LEAD TIMES

Wall Panels: 5 Weeks

Lead times may vary for different locations

NEW YORK

8111 Halsey Rd Whitesboro, NY 13492

800-366-7562

315-736-7740

PENNSYLVANIA

87 Pinedale Industrial Rd Orwigsburg, PA 17961

570-366-8934

570-366-0807

BALLSTON SPA- OFFICE ONLY

61 Rowland St. Suite 201 Ballston Spa, NY 12020

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